10202 Queen Mary Dr                                                                                                    Day Phone: (301) 356-8622 (cell)

Upper Marlboro MD. 20772                                                                                           Evening Phone: (301) 782-4216

                                                                                                                                        E-mail address: Fletch89@comcast.net

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Objective

Seeking a leadership position in information technology with opportunities for growth and advancement as a mission-focused team leader.

 

Clearance

Top Secret SCI/SBI W/ CI Poly

 

Qualification Highlights

 

-Adjunct Professor - Prince George’s Community College, IT department; Cisco Courses

-Multiple overseas deployments performing hands on network engineering, supporting NEA Crisis support team

(Nov 09 – June 2010, February – July 2012, January – Jun 2012; Kabul Afghanistan)

(August – December 2013; Kandahar/Bagram Afghanistan)

Provide solutions via Technical Assessments, Budgetary Estimates, and Engineering Orders (EOs)

- Provide analysis and recommendations pertaining to network optimization and enhancements in order to improve   performance, increase efficiency, and reduce costs

-Provide design and implementation oversight of technical requirements through life of the project.

-Forward deployed as network lead in Afghanistan, supported network domains at multiple geographically detached sites. Performed mapping, diagramming, architecture changes, installations and documentation of networks

- Over seven years of progressive telecommunications and information technology project management experience in   high visibility, zero failure environment of the White House Communications Agency, responsible for 10-14 personnel and equipment valued at more than $2.1 million.

- Results-oriented professional with over 15 years as manager/ team leader; responsible for day to day operations of a Direct Support Communications and Electronics maintenance facility, customer service experience advocate.

- Twenty-five years total experience in telecommunications, information technology, networking, and Communications Electronics Maintenance.

-Developed 134 training modules on Telecommunications, Information Security, Secure Voice/Data and Video Communications Protocol/Standards, and Emergency Actions Strategy. Trained 300+ personnel with Modules

-Deployed on 103 missions worldwide; supervised teams in the installation and operation of secure telephonic, video conferencing, and Cisco Voice over IP data networks in direct support of the President, Vice President, White House Senior Staff, the United States Secret Service, Marine Helicopter Squadron, and Air Force One.

 

TECHNICAL SKILLS:

-Applications / productivity software:  Windows, MS Servers, MS Office, MS Visio, HP Open view, Cisco Works, PTRG Traffic grapher , Cisco ASDM, E-Health,

-Telecom:  PBX, ISDN, NT1/NT2,  IDNX, CSU/DSU, Voice, Video, Cable, Telephony systems

-Management:  Team leader, departmental coordinator, strategic planning, interfacing with executive management, project management, project leader, quality control, scheduling, site supervision, , and asset management.

-Systems/Military IT skills (Operations and Maintenance):  Defense Red Switch Network (DRSN), Non-Classified Internet Protocol Routed Network (NIPRNET), Secure Internet Protocol Router Network (SIPRNET), International Maritime Satellite High Speed Data Network (INMARSAT HSD), and Demand Assigned Multiple Access (DAMA), Video Teleconferencing System (VTC), VoIP, STU, STE, KG-175, KG-245, Cisco ASA, ASDM

 

 

 

 

 

 

 

 

 

 

 

Professional Experience

 

2008 – Present NJVC-LLC

 

Senior Solutions Architect - December 2013 – Present

Provide coordination between Architecture engineering, Technical executive, engineering, and Government customer organization to enable sound technical solutions.

 

-          Assisted with the investigation and resolution of problem management and root cause activities.

-          Supported overall strategic planning led by the technical executive and implementation framework that focus on enterprise strategies.

-          Considered business and technical needs of the customer providing a technically sound quality solution.

 

Adjunct Instructor (PGCC) - Jan 2014 – Present

Deliver group and individual instructions within the CCENT/CCNA curriculum. Utilizing the Cisco Network Academy Platform and an assortment of virtual and physical equipment, provide the essential training and hands on lab environments to facilitate successful student preparation and completion on the CCENT/CCNA exams.

 

-Work within Blackboard, Net academy to create and track tasks, assignments and attendance.

- Provides additional after hour and weekend tutoring for networking students.

- Volunteer support to student groups attending National Cyber league competition.

 

Enterprise Architect / Crisis Support Team - March 2012 – November 2013

Develop architecture solutions that ensure compliance with Government Customer’s regulations and Enterprise standards, while meeting the customer’s requirements. Lead and participated in the maintenance of network configuration documentation, documentation on maintenance and design, as well as Job Details standard operating procedures (SOPs) that pertain to network engineering (SOPs) that pertain to network engineering. Facilitated Technical Exchange Meetings (TEMs) to further develop system requirements and design, and resolve complex technical issues.

 

-          Provides engineering support, guidance and oversight for requirements supporting forward deployed locations

-          Support of network environments including management of network system resources; network design and implementation, problem analysis; network troubleshooting and network maintenance

-          Provide daily interaction with government and outside agency customers.

-          Produce customer and in-house documentation; to include status, briefings, reports, and emails.

 

NEA Crisis Support Team - November 2009 – February 2012

Deployed as network engineer; providing engineering support, guidance, administration, and oversight for requirements at forward deployed locations. Managed deployment resources, participated in the maintenance of network configuration documentation, documentation of maintenance and design that pertain to network. While not deployed, provides reach back support to deployed teams, orders and tracks parts drafts engineering orders (EO’s) for future installs. Works with team researching and developing new projects, network capabilities while ensuring proper connectivity and network security precautions are observed

 

-Perform technical assessments for future forward deployed equipment installations

-Installed, upgraded, configured, and managed routers, switches, firewalls, and encryption devices

-Created, implement and modified multiple engineering orders to complete installation of mission critical systems   in a timely manner.

Voice & Video Network EngineerJuly 2008 – November 2009

Provide network engineering maintenance, networking upgrade solutions and design, and limited operations support. Develop and implement Engineering orders for the installation of endpoints, web servers, routing and switching equipment. Provide solutions to Infrastructure Service Requests (ISR) from Customer by providing Technical Assessments, Rough Order of Magnitudes (ROMs), and Engineering Orders (EOs). Coordinate with Government clients on the status of ISRs being engineered by the Network Engineer group.

- Sustain and upgrade complex Voice & Video network consisting of over 180 Video endpoints including Multiple   Tandberg Multipoint Control Unit (MCU) and Polycom MGC call units

-Administer and maintain Tandberg Management Suite (TMS) Video scheduling server

 

 

 

 

 

US Army – White House Communications Agency, Washington, D.C.

 

Master Communications Systems Technician     January 2001 – October 2008
Plan and manage the deployment, installation, and activation of secure communications facilities comprised of local and wide area networks (LAN/WAN); red and black voice switching systems, SATCOM assets for voice and data networks, and VHF radio networks.

 

-Provided flawless state-of-the art telecommunications and operational support to each Presidential Mission for over 7 years; traveled 904 days on 105 highly visible trips to remote locations, many with limited communications infrastructure capabilities and arduous working conditions.

-Led teams of technicians to worldwide locations to survey, establish and operate secure and non-secure voice and data networks, secure VHF radio networks, secure video teleconferencing, and commercial / military satellite systems. 

-Provided worldwide emergency action operational and telecommunications support as the Agency’s representative to the President; a position of critical trust that required interaction with the Military Aide for the President.  Prepared and conducted time sensitive, critical oral and written briefings to the Presidential Communications Officer and Milaide.

 

1999 – 2001US Army – 503^rd Maintenance Company, Fort Bragg, North Carolina

 

Shop Foreman responsible for Supervision and operation of a Direct Support Communications and Electronics maintenance facility comprised of six section and 23 personal, supporting 51 subordinate units. Responsible for maintenance and proper usage of 1.5 million dollars of electronic test equipment

 

-Responsible for the accountability, health, welfare and training of 23 personnel

-Managed daily maintenance accountability log, Mentored section chiefs on equipment repair and the obtaining of repair parts

-Served as representative for all customer service inquiries; Responsible for all Quality Assurance/ Quality Control (QA/QC) procedures.

-Hand-picked as Platoon sergeant (Leader) for ground support equipment platoon, Selected over six peers, Responsible for accountability, health, welfare and training of 61 personal in 15 different occupational specialties. Accounted for readiness and serviceability of 35 vehicles

 

Education and Training

 

Civilian

2007              Bachelor of Science in Computer Networking, Strayer University, Prince Georges County, MD

2012              Certified;  Network +, Security +, (CE)

2012              Certified:  CISCO - CCNA, CCNP

2010              Certified: ISC2 CISSP (324812)

2012              Certified:  JUNIPER – JNCIA-Junos

2013Training: Cisco Intelligent Automation for Cloud (CIAC)

2013              Training: DCUFI Implementing Cisco Data Center Unified Fabric v4.0

2013              Training: Cisco Data Center Unified Computing Implementation v4

2014              Certified: CompTia Cloud essentials

2014              Certified: ITpreneurs Virtualization Essentials

2015              Certified: Designing Cisco Network Service Architectures

 

Military

2008Project management for the IT Professional

2008Program management for the Office Professional

2006DSS/DSRN (Digital Small Switch/Defense Red Switch Network)

2006Advanced Networking / VOIP routing

2002TEMPEST Fundamentals